ChatBots – the future of online communication?
Chatbot platforms are very popular virtual assistance software that facilitate the process of communication between brands and customers, speed up the sales process, and save time. The range of Chatbot technology use is large and applicable in various industries (online commerce, telecommunications, retail, tourism, etc.) and on various messaging platforms (e.g. Facebook or WhatsApp, etc.). Also, the offer of the Chatbot platform itself is large (ManyChat, Chatfuel, etc.).
When are the Chatbot integrations or chatbot advertising the right choice for you?
– you want to automate the process of communication with customers (fully/partially)
– you want to automate the lead collection process
– you need additional help in customer support
– you want to provide quick customer support in frequently asked questions
– you organize a quiz or a prize game
– you have a large selection of products and you want to be available to your customers 24/7 for help and recommendations
– you want to use messaging platforms to provide various feedback to customers (eg shipment tracking, loyalty system, special promotions and discounts, etc.)
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